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Returns & Refunds

Returns & Refunds Policy

We want you to be happy with your purchase from Missionary Bush Pilot. Because many of our products are produced specifically when an order is placed, return eligibility varies depending on the type of product and the reason for the return.

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Print-on-Demand and Made-to-Order Products

Many Missionary Bush Pilot products are printed or produced specifically for each customer after an order is placed.

Because these products are made to order, we are unable to accept returns or exchanges due to:

  • Ordering the wrong size

  • Choosing the wrong color or product variation

  • The item not fitting as expected

  • Changing your mind after placing the order

  • No longer wanting the product

Please carefully review all product descriptions, sizing information, colors, and options before completing your purchase.

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 30 days of delivery.

Please provide your order number, a description of the problem, and photographs showing the damage or issue when possible.

Once the issue has been confirmed, we will arrange for replacement parts or a replacement item to be sent to you at no additional cost.

You will not be charged a restocking fee for an item that arrived damaged, defective, or incorrect.

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Returns on Eligible Items

For products that are eligible for return, please contact us within 30 days of delivery before sending the item back.

Returns must be approved before they are shipped back to us.

Returned products must be in their original condition and include all original parts and packaging when applicable.

A 20% restocking fee will be deducted from the refund for eligible returned items. This fee helps cover the costs associated with processing, handling, inspecting, repackaging, and restocking returned merchandise.

Original shipping charges are not refundable unless the return is the result of an error on our part or the product arrived damaged or defective.

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Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method, minus any applicable 20% restocking fee and non-refundable shipping charges.

Please allow additional time for your bank or credit card provider to process the refund after it has been issued.

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Exchanges

Because print-on-demand products are made specifically for each order, we are unable to offer exchanges for sizing, color, or preference changes.

If an item arrives damaged, defective, or incorrect, please contact us and we will work with you to provide a replacement.

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How to Request a Return or Replacement

Before returning any product, please contact Missionary Bush Pilot through our Contact Us page.

Please include:

  • Your name

  • Order number

  • Item purchased

  • Reason for the return or replacement request

  • Photos of any damage or defect, when applicable

Please do not send an item back until you have contacted us and received return instructions.

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Questions

If you have any questions about a return, refund, damaged product, or replacement, please contact us through the Missionary Bush Pilot website.

Missionary Bush Pilot
www.missionarybushpilot.com/contact

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