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Returns & Refunds

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Returns & Refunds Policy

We want you to be happy with your purchase from Missionary Bush Pilot. Return eligibility depends on the type of product purchased and the reason for the return.

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Return Window

Eligible products may be returned within 30 days of delivery.

All returns must be approved before being shipped back. Please contact us at ryan.missionarybushpilot@gmail.com before returning any item.

Returns sent without prior authorization may not be accepted.

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Print-on-Demand and Made-to-Order Products

Many Missionary Bush Pilot products are printed or produced specifically for each customer after an order is placed.

Because these products are made specifically for your order, they are not eligible for returns or exchanges for reasons such as:

  • Ordering the wrong size

  • Choosing the wrong color or variation

  • The item not fitting as expected

  • Changing your mind

  • No longer wanting the product

  • Personal preference regarding the item

Please carefully review product descriptions, sizing information, colors, and available options before completing your purchase.

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Damaged, Defective, or Incorrect Print-on-Demand Products

If a print-on-demand or made-to-order product arrives damaged, defective, or incorrectly printed, please contact us within 30 days of delivery.

Please provide:

  • Your name

  • Order number

  • A description of the problem

  • Photographs showing the damage, defect, or printing error when applicable

Once the issue has been verified, we will arrange for a replacement item to be produced and shipped to you at no additional cost.

For print-on-demand and made-to-order products, replacement is the remedy available for damaged, defective, or incorrectly produced items.

If we require the damaged or incorrect product to be returned, Missionary Bush Pilot will pay the return shipping cost and provide return instructions.

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Returns on Non-Print-on-Demand Products

Physical products that are not print-on-demand, made-to-order, coffee, or otherwise identified as non-returnable may be eligible for return within 30 days of delivery.

To qualify for a return:

  • The product must be in new and unused condition

  • The product must be returned in its original packaging

  • All original parts, accessories, and materials must be included

  • The return must be approved before the product is shipped back

Products that are used, damaged after delivery, altered, incomplete, or returned without their original packaging are not eligible for a refund because they cannot be resold.

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Customer-Choice Returns

If you decide you no longer want an eligible non-print-on-demand product, do not like the fit or appearance, or otherwise choose to return the product for a reason unrelated to damage, defect, or an error by Missionary Bush Pilot, the following conditions apply:

  • A 20% restocking fee will be deducted from the product refund

  • The customer is responsible for all return shipping costs

  • Original shipping charges are not refundable

  • The product must be returned in new and unused condition in its original packaging

For example, this may include situations where a customer decides they do not like how a product fits, changes their mind after receiving it, or decides they no longer want the product.

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Damaged, Defective, or Incorrect Non-Print-on-Demand Products

If a non-print-on-demand product arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

If the problem resulted from an error by Missionary Bush Pilot, our fulfillment provider, or the shipping process:

  • No 20% restocking fee will be charged

  • Missionary Bush Pilot will pay any required return shipping costs

  • The customer may receive a replacement or refund, depending on the circumstances

  • Original shipping charges will not be deducted from the refund when the return is the result of our error

Please provide your order number, a description of the issue, and photographs when applicable.

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Return Shipping

For normal customer-choice returns of eligible products, the customer is responsible for all return shipping costs.

Returns are shipped to the Missionary Bush Pilot business address listed on our website.

Before shipping any return, please contact us at:

ryan.missionarybushpilot@gmail.com

We will provide return instructions before you send the item back.

If a product arrived damaged, defective, or incorrect and we require it to be returned, Missionary Bush Pilot will pay the return shipping cost.

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Restocking Fee

A 20% restocking fee applies only to approved customer-choice returns.

The restocking fee is calculated based on the purchase price of the returned product and will be deducted from the refund.

The 20% restocking fee does not apply when a product arrives damaged, defective, incorrect, or when the return is necessary because of an error by Missionary Bush Pilot, our fulfillment provider, or the shipping process.

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Original Shipping Charges

For customer-choice returns, original shipping charges are not refundable.

Refunds apply only to the eligible product purchase price, minus the applicable 20% restocking fee.

If the return is necessary because the item arrived damaged, defective, or incorrect due to an error on our part, original shipping charges will not be deducted from the refund.

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Refund Processing

Once an approved return has been received, we will inspect the product to confirm that it meets the return requirements.

For approved customer-choice returns, the refund will equal the eligible product purchase price minus the 20% restocking fee. Original shipping charges are not refundable.

For approved returns involving a damaged, defective, or incorrect product caused by an error on our part, no restocking fee will be deducted.

Approved refunds will be issued to the original payment method within 2 business days after the returned product has been received and inspected.

After we issue the refund, your bank, credit card company, or payment provider may require additional time for the refund to appear in your account.

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Coffee Products

Coffee products are non-returnable and non-refundable.

If you receive a damaged or incorrect coffee order, please contact us at ryan.missionarybushpilot@gmail.com so we can review the issue and determine the appropriate resolution.

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International Orders

We do not accept returns on international orders.

Customers placing international orders should carefully review product descriptions, sizing information, options, and order details before completing their purchase.

If an international order arrives damaged, defective, or incorrect, please contact us at ryan.missionarybushpilot@gmail.com so we can review the issue and determine the appropriate resolution.

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Exchanges

We do not offer standard exchanges.

Print-on-demand and made-to-order products cannot be exchanged because of sizing, color, fit, preference, or a change of mind.

If a print-on-demand product arrives damaged, defective, or incorrectly produced, we will arrange for a replacement as described above.

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How to Request a Return or Replacement

Before returning any product, please contact:

Missionary Bush Pilot
Email: ryan.missionarybushpilot@gmail.com

Please include:

  • Your name

  • Order number

  • Product purchased

  • Reason for the return or replacement request

  • Photographs of any damage, defect, or incorrect item when applicable

After reviewing your request, we will provide instructions for the return or replacement.

Please do not ship a product back until you have contacted us and received return instructions.

Approved returns are shipped to the Missionary Bush Pilot business address listed on our website.

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Questions

If you have questions about a return, refund, replacement, damaged product, or incorrect order, please contact us:

Missionary Bush Pilot
Email: ryan.missionarybushpilot@gmail.com
Contact: www.missionarybushpilot.com/contact

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